PC Field Technician - Lexington, KY

From: PDS Technical Services
Date: Thursday, March 27, 2008
Time: 01:51 PM

Job_Description

Position Title: Computer Technicians - Level I Transactional Technician Position Overview: The Candidate will perform desktop computer “Break/Fix” support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers. Completes all assigned service calls with professionalism and technical expertise. Ensures that quality and service level goals are achieved in a timely manner. Completes all administrative duties correctly and promptly. Duties and Responsibilities: - Provides quality customer service and support for designated equipment. - Escalates problems to appropriate next level of support when necessary. - Monitors assigned service calls to ensure timely completion. - Ensures all time reporting and other required reports are accurate and submitted on time. - Meets or exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction.) - Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers. Required Skills and Abilities: As a Level I Engineer/Technician you will be required to have exceptional skills in the following areas: - Minimum of one (1) year direct PC and Laptop Hardware Service experience. Dell certifications a plus - CompTIA A+ Certification (Hardware & Software) - Proficiency in desktop support of Clients’ individual PCs. Minimum operating system knowledge includes: Microsoft Windows 9x, 2000 and XP - Reliable transportation - Willingness to travel - Has personal cell phone If you are interested in this opportunity, please send your updated resume to spowell@pdstech.com for immediate consideration.

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