Resume for John Kessinger

From: John Kessinger, IT Management
Remote Name: 72.197.133.175
Date: Friday, April 17, 2009
Time: 12:09 PM

Resume

John Kessinger 1456 Belmont Park Road * Oceanside, California 92057 Cell 760-613-2795 • Home 760-724-4612 • jck1@cox.net ________________________________________ Broad-based career in IT organizational leadership and software development management Highly accomplished IT Executive with repeated success leading and directing technology and business operations in demanding 24/7 environments. An entrepreneurial spirit with a demonstrated aptitude for strategic technology planning, cultivating relationships with vendors, team members, and customers. Advanced level of hands-on technical skills, including experience in business application development focused on increasing productivity while reducing costs. Exceptional team-building and supervisory skills, with an acute ability to organize and motivate productive teams. Successful in establishing new organizations, managing policy development, budgets, contract negotiations, and daily operations focused on creating departments with tangible business value. Core Competencies include: • Application Development • IT Organizational Management • Organizational Leadership • Project Management • Vendor Relations • Contract Negotiations • Infrastructure Engineering • Budget Management • Strategic Technology Planning Professional Experience IT Manager County of Imperial, El Centro, CA 5/2007 – 4/2008 Recruited to re-organize, modernize and re-focus IT department. Also brought in to train and mentor fundamentals of Project and Systems design and implementation. I was responsible to change department from a 30 year of Data Processing environment to a modern IT web-based organization. Key Achievements: • Managed team of 25 IT staff members that included Systems Analysts, Programmer Analysts, Network Analysts and Help Desk personnel. • Led the multi-departmental committee to identify and implement the countywide Reverse 911 system. Under the extreme time considerations, we successfully completed our assignment within the mandated 45 day window. • Directed development of improved internet and intranet presence within the community. I ran the development of the intranet based County newsletter. • Designed and started the implementation of new time Tracking and Billing systems. • Designed and started the implementation of a new web based system to deliver County services to the general public as well as to County employees via an intranet connection. • Led design and improvements to network infrastructure including improvement of e-mail filtering, countywide backup procedures and ongoing development of countywide fiber installation. • Managed and improved functionality of Application Development, Hardware Support, Networking and Help Desk groups. Implemented new monitoring and performance measurement matrixes for all these groups. Both response times and problem resolution times were reduced by 25 and 50% respectively. Vice President of IT/Operations, Software 2010, LLC, Carlsbad, CA 11/1996 - 10/2006 Recruited to coordinate, establish, and direct all technical organizations within demanding startup software publishing and direct marketing firm. Successfully managed Customer Service, IT, Accounting, Billing, Technical Support, Product Development, and Fulfillment arenas, including development of all departmental policies and procedures as well as oversight of over 100 cross functional team members. Recruited, trained, mentored, and supervised team members and management, creating highly focused and productive team. Provided full lifecycle project management for core products and projects, from requirements analysis and schedule development to operational procedures. Served as primary point-of-contact between executive management and departmental managers, ensuring alignment of business strategy with organizational efforts. Key Achievements: • Managed team of 7 department managers and over 100 indirect staff members. • Directed operations from startup to multi-million dollar 200-member Corporation. • Managed development of core product offerings, monthly CD Magazine, growing product from initial launch to successful product representing over 300,000 international subscribers. • Spearheaded comprehensive physical relocation, supporting migration of IT and operational infrastructure from startup office to 30,000+ square foot facility. • Served key role on Corporate Planning team, participating in business planning, market development, and new product and service strategy. • Led design, development, and launch of firm's first Web presence, including subscription signup and e-commerce functionality, significantly expanding market reach. • Orchestrated research and implementation of 200-node network infrastructure as well as telecommunications environment, creating reliable, robust, and scalable network. • Directed design and development of internal application solutions to streamline direct marketing, billing, customer service, and fulfillment activities, substantially improving productivity while increasing accuracy and efficiency. Manager of Technical Support, MicroStar Software, Carlsbad, CA 3/1995 - 11/1996 Oversaw comprehensive reorganization of IT department, creating highly cohesive and focused team accountable for network and telecommunications reliability as well as internal software development activities. Supervised 15-member multidisciplinary team in providing network administration, application development, and technical support services. Key Achievements: • Managed team of 12 IT staff members that included Programmer Analysts, product developers and Help Desk personnel. • Thoroughly analyzed existing network environment, proposing and receiving award for upgrade from single server to Novell-based multi-server environment, optimizing performance while significantly reducing downtime. • Collaborated directly with CEO to promptly restructure and refocus team, immediately improving productivity, team capabilities, and morale. • Established all guidelines and procedures for Customer Support team, focused on prompt identification, diagnosis, and resolution of issues. • Ensured bottom-line reliability of data and voice network infrastructures, successfully supporting over 200 staff members. • Managed design and development of proprietary software billing and customer service systems, automating numerous manual tasks. • Drove considerable enhancements to monthly publishing CD, including improvements to user interface and content offerings. Director of Technology, James Mitchell and Company, San Diego, CA 6/1990 - 1/1995 Created and directed operations of new IT department for insurance brokerage, focused on providing internal infrastructure for sales processing, customer relationship management, and accounting activities. Supervised programming and technical support teams, establishing all workflow processes and organizational procedures. Key Achievements: • Managed team of 10 IT staff members that included Systems Analysts, Programmer Analysts, Network Analysts and Help Desk personnel. • Ensured functionality of all hardware and software systems company-wide, supporting several systems simultaneously in numerous remote offices nationwide. • Oversaw recruitment and supervision of 10-member IT team, growing department to meet expanding technology needs. • Coordinated development and implementation of financial software system and nationwide sales contact system. • Authored specifications and chaired Software Application Acquisition team, leading analysis, evaluation, and procurement of specialized software application. • Designed nationwide WAN infrastructure, supporting over 250 nodes over dedicated lease line connectivity. Summary of Skills • Executive Management experience (10 years) • IT Management experience (10 years) • Vendor Management experience (15+ years) • Systems development experience (15+ years) • Software development experience (15+ years) • RDBS development experience (15+ years) • Staff development and mentoring (15+ years) Technical Skills MSSQL, MySQL, Java, C+, .Net, Visual Basic, Visual Fox, Flash, ActionScript, HTML, Director Windows Server 2003, SDLC, Agile Development Education and Credentials University of Phoenix Master of Business Administration (Presently pursuing) San Diego State University Bachelor of Science in Business Administration Pima Community College Associate of Arts in Computer Science

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