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Professional Profiles |
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IT-CAREERNET
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From: Simran Mistry - MIS / Team Manager
Date: Thursday, April 13, 2006
Time: 08:36 AM
SIMRAN MISTRY mistry_simran@yahoo.com Employment Details Name of the Employer : ORANGE - Hutchison Max Telecom Pvt. Ltd. Address : Peninsula Point A & B, Ganpat Rao Kadam Marg Lower Parel, Mumbai 400013 Designation : Team Leader Orange Billing Complaints Job Profile : Managing Back office Operation Team for Mumbai Orange Special Services ( Bronze & Silver Base 7 lac customers)Managed multiple team (Team Size 25) handling varied portfolios as mentioned below MIS Complaints, Enquiry & Request CRM training & application Conducted Induction Training Programs CFM Customer Focus Meets Trends & Process changes. Resolving VIP/ Corporate cases Resolution Audit - Outcalls & Written Communication Audit Bill check - comprising of verification of ratings, discounts & accuracy Service Complaints & Network Complaints Email Functioning & monitoring - Fax & Documentation Reworking Bills- Resolution Of Customer complaints within the given time frame &ensure resolution within the company guidelines. Handling customer visits those visiting the Office / Personalized visits to customers premises. Assist Desk Being a one- point contact for inter departmental assistance Years of Experience (Period) : 4 Years (September 2001 October 2005 ) Trophies & Certificates Received : Best Team Leader (Period Apr Aug 2005) Best Team (Period Jan Apr 2005) Best Team Leader (Period Sep Dec 2004) Best TC (Period Apr Aug 2004) Super Performer I (Period Jan Jun 2003) Super Achiever (Period Jul Sep 2002) Most Dedicated Hotliner (Period Oct Dec 1998) Special Projects : Roster & SMS Confirmation (Sep-Oct 2001) Billing Manual (Nov-Jan 2002) MIS (Feb-Apr 2002) Auditing & Tariff Confirmation Letters (May-July 2002) Induction Training (Aug 2002 Feb 2003) Billing - Hothelp (Nov 2002 - Jan 2003) CRM Training (March 2003) Budding New comers Company : Infotech. Designation : Web Designer Duration : 1 year (May 2000 - May 2001) Dept. : Web Designing Team Company : Hutchison Max Telecom Ltd. Designation : Customer Service Executive Duration : 15 months.(Jan 98 Apr 99) Dept. : Billing & Hotline . Company : Hi - Tech Communication. Designation : Customer Support Exec Duration : 2 year.( Nov 95- Nov 97) Dept. : Key Telephone Systems. Educational Information BE - Electronics & Telecom (60%) Bharati Vidyapeeth's College of University of Bombay Engineering. New Bombay HSC -Maharashtra State Board (72%) Mithibai College Vile Parle (West). SSC - Maharashtra State Board (81% ) St. Teresas Convent Sanatcruz West Computer Proficiency : Well versed with the DOS, Windows Operating System & MS Office Certification in Software Technology & Database Management from BITS Web Designing Course -HTML, Adobe Photoshop, Flash, Fireworks, Dreamweaver. Personal Information Date of Birth : 24 February, 1973. Address : 603, Bandra Tideways CHS Ltd. St. John Baptist Rd, Bandra (w) Mumbai 400050. Email : mistry_simran@yahoo.com Languages Known : English, Hindi, Marathi, Malayalam & German Other Interests & Hobbies : Participant & winner at school in Relays, long jump, high jump. Active member of Lion's Club & participant in activities like eye-camp, blood donation & anti-drug campaign Date : 12th April 2006 Place: Mumbai
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