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Professional Profiles |
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IT-CAREERNET
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From: Network professional in Telecom
Date: Thursday, October 30, 2003
Time: 22:45
Professional Engineering Advisor with an international background in Networking. Experience obtained at NOC, second-level support – proven and efficient network trouble shooter. Able to solve problems working closely with different groups of participants (clients, co-workers, vendors). Speaks four (4) languages – English, French, Russian and Bulgarian.
Self-starter, meeting new challenges and achieving positive results. Also knowledgeable in Internetworking Technologies from Cisco, Alcatel and Nortel, Telecommunications (SONET and SDH) and Data communication protocols (ATM, Frame Relay, HDLC, PPP, Ethernet, TCP/IP stack), access devices (xDSL based DSU/CSU) and Computer Systems (Unix and Windows) and telecomm equipment testing (hardware, software and complete product). Holds Cisco’s certification (CCNA) and progressing toward CCNP. Working knowledge of test equipment (SONET/SDH and data protocol analysers, OTDR) from different vendors including Hewlett-Packard, Anritsu and Wandel &Golterman.
PROFESSIONAL EXPERTISE HARDWARE: Nortel Passport 7480 - 15000 ATM and Frame-Relay Switch (from T1/E1 to STM-16/OC12)Alcatel 7400 ATM/Frame Relay Switch (from E3/DS3 to OC12/STM16)Cisco 2500 to 7200 with ATM services NETWORKING SOFTWARE: Nortel IOS, Cisco IOS MANAGEMENT PROTOCOLS: SNMP
COMPUTER EXPERTISE
HARDWARE: PC and Compatibles OPERATIONAL SYSTEMS: Windows2000, Linux7, Solaris 8 OFFICE PACKAGE: Microsoft Office (Word, Excel, PowerPoint) DATABASE MS Access APPLICATIONS FOR NETWORK MANAGEMENT: Preside for ATM switches (Nortel), NMS 5620 for ATM switches (Alcatel/New Bridge), HP Open View, Cisco Works. APPLICATIONS FOR CUSTOMER RELATIONS MANAGEMENT: Remedy, Clarify COMMUNICATION SOFTWARE: Lotus Notes, Microsoft Outlook, NetMeeting
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
Confidential, Montreal, Quebec 2003 - present Senior Data Analyst with Data Integrity program · Performed data analysis on inventory and operational information with the scope to correct data integrity issues. · Learnt and applied new methodologies as data mining with applications for business intelligence. · Provided support to internal processes within the team, including development of best practices within the team scope and based on professional expertise in Telecommunications. · Communicated and coordinated quality assurance process of data correction among different departments involved into service delivery. · Troubleshooting on existing issues and providing feedback to responsible parties to correct the problem.
TELEGLOBE INC., Montreal, Quebec 1999 - 2002 Senior Engineering Advisor with global NOC · Trouble shoot on escalations problems related to second level support NOC · Followed with vendors on issues affecting network performance due to new releases in hardware/software · Reduced rate of customer complaints by providing training for first-level NOC and improved network performance based on proactive monitoring and history analysis. · Improved MTTR at second-level for ATM/Frame Relay/IP networks (100 and 3000 networking devices respectively) by providing 24/7 support to customers. · Optimized Nortel Network Management System (NMS) by applying patches, writing shell scripts for auto-backup, alarms and status monitoring. · Performed migration of NMS Alcatel to production platform · Repeatedly performed network upgrades to allow roll out new functionalities and services on ATM/Frame-Relay network - this includes IOS upgrades, hardware replacement.
BULGARIAN TELECOMMUNICATION CO. (www.btc.bg), Plovdiv, Bulgaria 1992 - 1999 Engineering Supervisor (1997 - 1999) · Trouble shoot regional and MAN networks related issues and provided support for first level NOC · Improved MTTR for local clients by developing appropriate methods for testing and support of data transmission environment (ATM/Frame Relay/X.25/TCP-IP networks, Circuit Emulation Services) · Improved co-operation with technicians through a continuing process of personal and group coaching for emerging technologies for local loop access and data transmission (Assisted in general co-operation between engineers and technicians). · Increased efficiency of customer care system (approximately 500 clients and 4000 lines) at the Department through implementation of project for Customer and Ticket Database (MS Access).
Team Leader (1995 - 1997) · Managed team of eight (8) people for Fibre-Optic, Transmission and Local Loop Access Laboratory. · Developed plans for maintenance of fibre-optic and transmission (PDH) networks. · Successfully brought “last-mile” technology (xDSL) as a product for faster access to Internet and phone services for business clients.
Support Engineer (1992 - 1995) · Participated in most major commissioning of fibre-optic network and SDH/PDH equipment for Metropolitan Area Network as a member of team in Transmission Department · Successfully followed-up with technical consulting company and improved existing PDH equipment’s performance
TRUDPROM, St-Petersburg, Russia 1990 - 1992 Support Engineer · Tuned up network standards through day-to-day maintenance. · Learnt basics of practical engineering work.
EDUCATION
Electro-technical Institute of Communications, St-Petersburg, Russia 1984 - 1990 Ø Bachelor in Electrical Engineering (Telecommunication)
McGill University, Montreal, Canada 2002-2003 Ø Program in Project Management
CERTIFICATION
Ø Certified Cisco Network Associate - CCNA Ø Certified Cisco Network Professional – CCNP (25 % taken) Ø Certificate (no. 12-6495 from Office of French Language) for possession of appropriate knowledge of French language for professional practice in accordance with the French Language Charter, Montreal, 2002. Ø Unix System Administrator – Solaris (in process of preparation)
PROFESSIONAL DEVELOPMENT
Ø International Institute of Telecommunications: “SONET/SDH Technology”, Montreal, 2001
Ø Alcatel: “Alcatel 7470 Multiservices platform advanced functions”, Montreal, 2001 “Alcatel 7470 Multiservices platform core functions”, Montreal, 2001
Ø Global Knowledge: “Introduction to Internetworking, TCP/IP and Troubleshooting Fundamentals - Cisco routers”, Montreal, 2001.
Ø Nortel: “Provisioning and Maintaining a Passport 7000 or 15000 Node”, Ottawa, 2000 “Passport Operations and Maintenance”, Ottawa, 1999 “TN 1X O&M + TNMS”, Bulgarian Telecommunication Co. Training Centre, Sofia, Bulgaria, 1997
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