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Professional Profiles |
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IT-CAREERNET
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From: Resume of Emmanuel V. Resos
Date: Tuesday, April 13, 2004
Time: 11:57 PM
EMMANUEL V. RESOS 21B Jade Street, Northview 1 Subdivision Batasan Hills Quezon City Tel. Nos. (632) 931-8122 Mobile Nos. 639186932524 Email: nresos@yahoo.com evresos@eudoramail.com 2411 W. Balmoral Ave. Apt. 1E Chicago IL 60625 Summary Being exposed on a company concentrating on business solutions, I have gained the right skills and quantifiable experience making me a candidate for any computer-related job. I also have the ability to flourish in the company’s environment and possess the competence and confidence to adapt to the job. Professional Experience February 7, 2004 to April 2, 2004 Q2 SEARCH INC System Administrator Suite 901, 88 Corporate Center Sedeno corner Valero Streets Makati City, 1231 Philippines Function: Provide general IT Administrator inquiries Duties and Responsibilities: Administrative IT Functions Responsible for all IT related issues within the three companies (Q2 Search Inc, People Four People and Infracell Philippine Resource International, Inc) Responsible for the maintenance and administration of the three companies’ LAN and computer equipments. Liaise with the suppliers of IT equipment to ensure that all three companies’ systems are well maintained and serviced. Provide a list of potential suppliers to the Administration and recommendation, in support of any proposed IT acquisition. Provide assistance to all members of staff with regards to any IT related issue, and when requested. Maintain up to date developments with in the IT Industry and make appropriate recommendations to Management. Ensure the there companies does not suffer any “downtime” in terms of LAN or internet services. Ensure that the three companies data is backed up on a daily basis and stored in a secure, off-site location. Ensure that the three companies security procedures are in place to eliminate the risk of computer virus or hacking disrupting the system. Technical Support Assist in Setup/configuration of all workstation. Assist in installation and maintenance of network printers. Specialize in maintaining end user devices. Assist end users with daily technical questions July 14, 2003 to Nov. 30, 2003 GLOBAL IMPLEMENTATION SERVICES, INC System Administrator 2F King’s Court Building 2 2129 Chino Roces Avenue Makati City, 1231 Philippines Function: Provide general IT helpdesk inquiries. Duties and Responsibilities: Administrative IT Functions Receive, encode, evaluate and track all IT Support requests coming from Admin department from phone and suppliers. Maintain all IT Support requests. Assist in writing and maintaining local disaster recovery plan Assist in direct emergency recovery in the event of a business disaster Technical Support Assist in Setup/configuration of all workstation. Assist in installation and maintenance of network printers remotely via phone, network or email Specialize in maintaining end user devices Assist end users with daily technical questions February 10, 2003 to June 10, 2003 CUSTOMER CONTACT CENTER Technical Support Representative 1 E-Commerce Avenue, Eastwood City Cyberpark, E. Rodriguez, Jr. Avenue, Libis, Quezon City 1110, Philippines Function: Provide general support inquiries for SONY Products through phone support. Duties and Responsibilities: Technical Support Assist in Setup/configuration of all TV and Remotes via phone or email. Escalate second level technical requests to Technical Support Engineers September 1, 2001 to October 17, 2002 MICROSOFT GREAT PLAINS BUSINESS SOLUTIONS Help Desk System Team (System Administrator) 24F Robinsons-Equitable Tower ADB Avenue, Ortigas Center Pasig City, 1605 Philippines January 21, 2001 to June 15, 2001 GREAT PLAINS SOFTWARE PHILIPPINES Associate System Engineer Trainee 24F Robinsons-Equitable Tower ADB Avenue, Ortigas Center Pasig City, 1605 Philippines Skills and Responsibilities: Responded to the needs and questions of users concerning their access to resources on the network and software. Assisted users to resolve computer related issues such as inoperative hardware or software. Maintained proficiency in changes related to user, software, and hardware requirements. Repaired and installed new hardware, as needed such as hard drives not working. Kept laptop and desktop computers for 200 employees running trouble free at all times. Built and customized computers for more than 200 users and established effective relationships. Provided systems support to 40 regional (traveling) pre-sales staff. Installed and repaired PC’s to home and businesses running Windows 95/98/NT/2000 Professional/Server/Advance Server/XP. Achieved 100% customer satisfaction. Worked with various suppliers’ technical support to resolve various IBM/Compaq desktop/laptop hardware issues. Basic Programming for PABX (Digital and Analog Telephone) Configuration and Administration. Maintained all company desktops and laptops. Maintains inventory of parts on hand. Performed testing and upgrade software, hardware and NT operating system. Windows network domain, peer to peer and client server environment. Used Veritas Back Up to manage backup and copy operations, and includes making backups, making image copies, monitoring backup and copy operations. Identified and solved problems with computer systems running various systems. Actively participated in developing work goals and department projects. Made recommendations for improvements in network and/or computer systems. Evaluated and tested vendor supplied software packages to determine compatibility with existing systems, ease of use, and if software met user needs. Reviewed completed projects to ensure that goals are met and that programs were compatible with current systems. Installed and configured LAN, Network Interface Cards, and TCP/IP Protocols. Wrote various technical documents for a back up. Installed and troubleshoot Cisco routers, modems, hubs and bridges. SYSTEM: Desktop Clone, Compaq Evo 500, IBM Netvista, E-Pro, and N-Pro Laptop Compaq Armada M700, N600c and N810 Servers Compaq Proliant 800, 1600, 1600R, ML370, ML570,and 6500 IBM Netfinity 5000, 6000, 7000M10, eSeries 200 and 220 Back Up Adict FastStor 7 and Adict Fast Stor 22 Routers CISCO 4006 Series OPERATING SYSTEM: Windows 95, 98, NT, 2000 Professional, Server, Advanced Server, Windows XP and Windows 2003 Server SOFTWARE: Knowledge in using MSE, Microsoft Office 2000, Microsoft Office XP, SQL 7, SQL 2000 and Veritas Backup Exec for NT. Familiar with MS Project, Share Point Portal Server, On Guard 2000, Exchange 2000. Installation and Configuration of Dynamics and eEnterprise TECHNICAL TRAINING: HP/Cannon Printers, Windows 95,98, NT, 2000 Professional, Servers, Advanced Servers, Windows XP, Windows 2003. LAN/WAN Networking, CISCO, and PABX June - October 1999 SkyCable Dagupan Inc Over All Technician (OJT) Dagupan City SEMINRAS ATTENDED November 2001 Microsoft Windows 2000 Professionals Computer Training Labs, Pasig City August 2001 Microsoft Windows 2000 Network & Operating Systems Essentials Computer Training Labs, Pasig City September 1999 Power Supplies And telecom Power System Computronix College, Dagupan City March 1999 Mathematics Proficiency and World of E1 s Computronix College, Dagupan City EDUCATION College: 1994 -1999 LYCEUM NORTHWESTERN UNIVERSITY Dagupan City, Pangasinan Bachelor of Science Degree in Electronics and Communication Engineering 1992 - 1994 Saint Louis University Baguio City PERSONAL BACKGROUND Born in February 28, 1976. Fluently speaks and writes in English, and Filipino. Knowledgeable in LAN and WAN networking and willing to learn more. Is also familiar with MS Access, MS FrontPage and shows proficiency with MS Word, MS Outlook. Have the following qualities: patient, hardworking, responsible and willing to learn.
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