CRM Functional Consultant

From: Rajesh C. Roy Oracle 11i CRM Functional consultant
Date: Monday, August 02, 2004
Time: 03:42 AM

Resume

PERSONAL INFORMATION Nationality:Indian Birthday:15.08.1966 Mobile:+91-11-32743181 E-mail:rajeshcroy@yahoo.co.uk EXPERIENCE SUMMERY Oracle CRM Certified Consultant, Marketing, IT-Strategy, Business Intelligence Data Mining, Knowledge Management, Data Warehousing, e-Business, Design of Telcos OSS Concepts IP Technology. PROFESSIONAL EXPERIENCE Since Mar 2003 Telecommunications Consultants India Ltd., India. Advisor – International Marketing & Business Development. Sr. Consultant – CRM practice. Area of Responsibility: o Business Intelligence o Customer Acquisition o Data Mining o Knowledge Management BRIEF: To provide process consulting to clients in the Telecommunications and Information Technology Space. JOB DESCRIPTION: §Areas of consulting include Process Modelling, Process Streamlining and Process Reengineering (BPR). §Focus on Telecommunication & Information Technology industries. §Development of the Oracle ERP process consulting practice, including building of methodologies, training, and marketing. §As a functional lead involved in interfacing with users, identifying functional and technical gaps, estimating work, technical architecture, designing custom solutions, programming, leading developers, scheduling, documentation, and production support. Responsibility: Oracle Apps 11i experience: CRM Foundation (JTF), Trading Community Architecture (TCA), CRM Sales, Business Intelligence, Customers Online (OCO/IMC), Order Management (OM/OE/ONT) Shipping Execution (WSH), Incentive Compensation, Order Capture (ASO), Electronic Commerce/EDI Gateway (EC), Accounts Receivable (AR), Inventory (INV). Additional modules: Customer Intelligence/OCI (BIC), Accounts Payable (AP), General Ledger (GL), Purchasing (PO), Bill of Materials (BOM). Other Components: Workflow/Workflow Builder, Alerts (ALR), Application Object Library (AOL/FND), Concurrent Manager (CM), Flexfields; New System Implementations; New Module Implementations; Upgrades; Customizations and Extensions; Migration, Interfaces and Data Conversion. KEY TASKS: Experience in Worldwide marketing of hi-end technology products and services. Familiar with International market entry strategy with a unique cross-functional expertise in business and market development, project management and leadership experience in technology-driven industries. Internet savvy with excellent knowledge of Internet business models, capabilities and technologies. Exposure to application software, ERP, business management solutions, integrated e-business, financial, business intelligence, CRM. Integrated software solution including a series of applications covering all areas of business management and e-commerce: accounting, distribution, manufacturing, human resources, budgeting, financial reporting and electronic commerce. Large array of innovative business approaches due to work experience in various countries and different industries. Competently juggle multiple assignments while maintaining the highest emphasis on quality. Consistent record of forging strong business relationships with prospects and clients. Successful record of leading teams in the development of high-quality deliverables and top performance while maintaining responsibilities and commitments. Foster professional growth through mentoring relationships and focus on training and development. Ability to perform with a global perspective in a competitive and fast-paced worldwide business environment. Oct 2002 – Feb 2003 BRI TECHNOLOGIES LTD. Oracle Functional Consultant. Client: Tata BP Solar. Project Name: Atlas Project The implementation covers Oracle Financials, Manufacturing & CRM (11i version: 5.6) at BP Solar Worldwide. A joint venture of the Tata Power Company Limited and BP SOLAR (a wholly owned subsidiary of erstwhile British Petroleum), one of the largest solar companies in the world, headquartered in USA. The 1st phase of implementation was for their US, Australia and Europe business units followed by India and Asia Pacific. Modules: CRM Foundation, Marketing Online & Sales Online, Order Management, Service Contracts, Field Service, and Installed Base. Responsibility: ·Functional Application Configuration ·Business Process Study and Requirements Capture. ·Developing Functional Specifications. ·Product fitment to requirement. ·Developing Test Cases for functional testing and Support user acceptance testing. ·Application Set-ups and Navigation in Test and Production Instances. ·Interfacing with Order Management and Inventory. ·Conducting Conference Room Pilot (CRP). ·Draft cut-over strategy and guide transition to production. ·Testing, Training of users. DOMAIN INDUSTRY EXPERIENCE: Sept 1998 – Sept 2002 THE ASSOCIATED CEMENT COMPANIES. LTD. INDIA. Manager - Marketing. Providing sales & marketing support at regional level, together with Credit Control – Debt Management. Handling a volume of 40,000 Mt/month (material value: Rs12 crores) and an outstanding of Rs 7.21 L (yoy), a reduction of 38% comparing year on year figures with a volume increase of 18.67%. Review cash balances and reconcile statement of accounts in excess of Rs 5.69 crores per week. Prepare dealer-wise-district performance - channel management, budget and expenditures comparison reports of the Eastern region (Seven sisters, WB, Orissa, Chattisgarh, Jharkhand, Bihar and Sikkim). Role: Implementing Brand-building Activities: Communications through Media networks in Leading Dailies and advertising agencies. Extensively used various types of media for commodity branding viz.: primary-secondary-tertiary mode of communication. Implementing Company wide BPR: Involved in the ‘Dream Team’ for implementation of Business Process Reengineering (BPR) and Cement Distribution and Planning System mapping of districts of Eastern region. Co-ordinating distribution of products through effective delivery based logistics management (6 factories)-ideal freight management. Project Planning & Marketing: Have experience and expertise in setting up customer centric call center for the Eastern Region to address end user needs for building materials for a turn key solution. Formulated regional pricing policy. Corporate Communications: Media campaigning and Advertising in West Bengal, North East, Orissa, Bihar, Jharkhand and Chattisgarh. Campaign Manager for ACC ‘Super’ and ACC ‘Suraksha’ launch. Customer Relationship Management: Implementation of in-house CRM Data Mining software for managing Value Chain Members; Dealers, Sub-dealers, Whole sellers, Retailers and End users specially the Builders, Contractors and home-builders in the Trade and Non-trade segments. Key Achievements: ØDeveloped and implemented an automated journal entry system using Excel. New method reduces time spent in processing monthly entries and has been adopted across the region. ØAwarded “Excellence” certificates by unit head in April 01. ØReceiver of Cash Award for outstanding performance –May 02. ØChosen as the Integration Leaders for corporate wide CDPS implementation. Oversee system configuration, testing in eastern region (West Bengal, Orissa and North East States). ØCo-ordinate with finance division to minimise tax (sales & excise) implication; increase ex-works sales etc. ØPlanning & managing advertising communications at the macro and micro level. ØResponsible for allocation of resources according to market off-take-realisation ratio viz.; concentrate more on markets where market share is low but realisation is high but maintain a hygiene level of advertising where both market share and realisation are high. ØFollow Pareto’s rule in managing time, resource and dealer-relationship-management. Apr 1996 - Aug 1998 FISHER ROSEMOUNT INC. INDIA. Asst. Manager - Marketing & Corporate Communications. Product Manager: Managing the Sales of integrated software used in Process control - "Asset Management Solutions" and successfully implemented sales and promotional activities for new product launches. Corporate Communications: Media campaigning in Asia Pacific. Campaign Manager for concept "Plant Web" and its product launch. Organised exhibitions and Techno-commercial meets both in the country and abroad. Project Management: Used Impact Estimation & R-Evolutionary Project Management and Evolutionary ("Evo") Project Management Method for successful ‘AMS’ software project planning and management method for the Process control in Petrochemical Industry. Key Achievements: ØEstablished relations with institutional clients and handled first time sales. Act as main contact person for account (unit software cost Rs 6.3L). ØBy providing excellent services and follow-ups, generated a high number of referrals and repeat business. ØConsistently met or exceeded sales expectations while maintaining a high level of customer satisfaction. ØEvent management expertise for organising Road shows (3 per month), Exhibitions (quarterly) and ‘Interact’ shows (6 to 7 per month). ØMember editorial team of ‘in-house’ publication “The Edge”. Mar 1991 – Sept 1994 TTK, HYDERABAD, INDIA. Asst. Production Manager (Bulk Drugs). Role: Responsible for material management of both raw and finished product. Day to day management of floor production. Key Achievements: ØImplemented ‘FIFO’ inventory management system to short shelf life raw materials, reducing inventory costs of hi-value products. Savings of Rs 37% (material value Rs 30 crores). ØInvolved in developing a matrix for entrapment of Pen-G immobilised enzyme. ØInvolved in developing Hi-pressure polymer membrane for separation of impurities from mother liqueur. EDUCATION: ØUNIVERSITY OF LEEDS - Leeds, UK. MBA - Marketing, Post Graduation 1996. ØINSTITUTE OF TECHNOLOGY, Banaras Hindu University – Varanasi, India. M.Tech – Biochemical Engineering, Post Graduation 1991. ØDCSA Computer Science, Diploma, 1992. INSTITUTE OF TECHNOLOGY, Banaras Hindu University – Varanasi, India. TRAINING: Oracle Applications - CRM Certified Professional (Release 11i, Version 5.8). Exposure to various modules Oracle CRM Applications which comprises of CRM Foundation, Oracle Telesales, Oracle Marketing Online, Oracle Sales Online, Oracle Incentive Compensation, Oracle Core Contracts, Oracle Services Contracts, Field Service, Installed Base, Knowledge Base & Depot Repair. Oracle CRM Certified trainer for Oracle India. ACCOMPLISHMENTS: §NTSC Scholarship, 1981. §CSIR Fellowship, 1990. §GATE Scholarship, 1990. §British Council Scholarship, 1995. §Lipton Tetley Scholarship, 1995. OFFICE AUTOMATION TOOLS: Operating Systems: Windows 98 / 95 / NT, MS-DOS, Unix, Office Productivity: Word, Excel, Access, PowerPoint, Internet applications Programming: FORTRAN 77, COBOL, VB (L-II). POTENTIAL: To be enthusiastic & innovative while working in a challenging environment. Infuse the sense of "Customer Delight" amongst customers. Instil responsiveness in the "Team". And serve the Industry with the knowledge and experience achieved so far. SOFT SKILLS: §"Can do" attitude §Resourceful §100% dedicated to delivering a project to client's satisfaction §Ability to deal with ambiguity §Good client interaction/management skills at all levels §Good communication, presentation and interpersonal skills §Good report writing skills §Team player PERSONAL DETAILS: Date & Place of Birth: 15th August 1966, Varanasi, India. Hobbies: Philately, adventure sports. Telephone: Residence: 011-26280022, Mobile: 011-32743181 Address: Flat no: B–15C, II Floor, Gangotri Enclave, Alaknanda, Delhi 110 019. E-mail: rajeshcroy@yahoo.co.uk Passport No: E 4870617 FAMILY BACKGROUND: Father: Prof. (Dr.) Dhrubesh Chandra Roy Consultant physician specialising in Tuberculosis & Respiratory Diseases. Associated to World Health Organisation. Professor and Head of Department, Institute of Medical Sciences, Banaras Hindu University. Mother: Mrs. Anuradha Roy Post Graduate in Child Psychology. Housewife. Wife: Mrs. Paramita Roy Postgraduate in Comparative English Literature & Certified Professional in computer science. Housewife. Daughter: Miss. Deepshikha Roy A Scholar studying at Carmel Convent, Delhi in Class - 1. *************************************

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