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Professional Profiles |
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IT-CAREERNET
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From: Tino Sequeira - Technical Writer with BSA Skills/Documentation Specialist
Date: Friday, August 06, 2004
Time: 12:33 PM
Tino Sequeira Email: TinoSequeira@Hotmail.com 4182 Murray Hill Crescent Mississauga, ON L5C 4J6 Canada. Phone: (905) 276-0148 August 6, 2004 My Profile I am a University degree holder in Economics & Statistics and have completed several technical and business courses. I am a certified Technical Writer, having completed the two-year certificate program from Humber College, including Project Management for Documentation Projects. As regards the Skills Requirements for the job of Technical Writer / Documentation Specialist, I would like to state as follows: • I identify my audience very early in the project and consider defining the task analysis as a very important component of the documentation process. This enables me to obtain a description of the job that the reader performs and the listing of the procedures of the job itself in the order that they are done. • I take into consideration what are my resource limits, who are my audience and the scope of the documentation when planning my documentation project. • I have analytical ability, can work under pressure and know how to ask questions and organize information. • I can prepare documentation in an organized and easily readable format to address the needs of different levels of readers. • I have worked in both the PC and mainframe environments and am familiar with various systems and applications. This enables me to quickly pick up the processes that are put in place to prepare documentation. • I am able to facilitate workshops to gather requirements and produce professional documentation. In this connection I can wear several hats – Business Analyst, Project Manager, Technical Writer, Graphic Artist. etc. • I work well under time constraints and focus on completing tasks and generating a concise and professional product. • I have strong leadership skills and have demonstrated this in my role as a Business Analyst. I have been able to carry out business analysis for development projects by working with customer groups to discuss detailed business requirements, prepare unique test scripts and oversee the testing. • I am able to communicate with senior management as well as project team members. • I have experience negotiating with external sources. In the course of my duties I have had the responsibility of developing a solution which required the services of an external vendor. I was able to obtain the requirements from the client and negotiating a deal with the external vendor to supply a specific grade of paper to complete the solution. • Through regular group inter-active discussions, I am able to recognize issues that impact schedule, budget or quality and quickly develop an action plan that resolves these issues. When necessary, I am able to escalate the issue to the next level to get early resolution. • I have excellent facilitation skills and above average interviewing skills to elicit information to assess needs and to identify issues. • I have experience with the Ministry of Transportation as I have visited MTO and have researched on the automated tendering process. • I have highly developed organizational and interpersonal skills including the ability to solicit cooperation and resolve conflict. I have used these skills when I was faced with a challenge to co-ordinate the printer switching operations between the hosts of two major organizations. This involved facilitating the entire switching process involving the organization’s infrastructure, Central Region print operations, ISM and CNT. This alone gave me the experience of using my negotiation skills to get all the parties to cooperate in carrying out a test which was to develop into a high profile client relation exercise. • I am team oriented with a very positive attitude of “going over and beyond the call of duty” to get things done quickly and efficiently. I am also action oriented and self-motivated with focus on delivery and have utilized these qualities over the years. • I have some knowledge of Rational Unified Process, or RUP. I understand that RUP is a web-enabled set of software engineering best practices that provide you with guidance to streamline your team's development activities. As I am “process focused” I based all my strategy on separate processes and define the tasks that come under each process. Taking this a little further under the “Brown Paper Exercise”, I am able to outline any number of processes and define the links to them. I am confident of being able to take initiative and work with all stakeholders in order to develop quality documentation as I have acquired these latter skills after having been exposed to the Quality Management & Support Group of Application Development & Support. The most important skill I am bringing to the table is the ability to go over and beyond the call of duty when carrying out my responsibilities. I look forward to hearing from you and in the meanwhile thank you for your kind attention. Yours sincerely, TINO SEQUEIRA Encl below: Résumé My Résumé As a Technical Procedure Writer / Documentation Specialist, I am able to wear several hats, including, Business & Systems Analyst, Technical Writer and Facilitator. I am able to lead and take responsibility for the analysis and development of any documentation project including writing detailed technical procedures for various industries. I have excellent command over the English language and am able to rapidly assimilate and organize information of a complex nature. I have excellent computer skills with proven advanced knowledge of MS Word, Visio, Adobe Acrobat, FrameMaker, HTML, RoboHelp, etc. I have knowledge of current document/version control systems. I am presently researching various single sourcing/content management applications. By using appropriate tools and techniques, I am able to manage any project with support from various groups within the organization. I get to understand the total process (including SDLC, R&D, Disaster Recovery, ISO Implementation, etc.) and the role of documentation in the project. I am well organized and have excellent communication skills, both verbal and written and am able to lead by example. PROFESSIONAL EXPERIENCE MBM Enterprises, Mississauga 1990 to 1997 and 1998 to 2004 Consultant • Provided document facilitation and editorial services in the Quality Management & Support Group for complex documents including, Business Analysis Methodology, System Development Life Cycle Methodology, Project Management Basics and Testing Objectives & Methodology. • Successfully carried out documentation of mainframe operations with a detailed listing of JCL’s, Procs and Steps, using Visio, MS Word, etc. • Successfully documented the User Requirements, Business Requirements and Functional Specs for a complex mainframe application. • Co-ordinated the documentation of various applications in the AD&S Groups, including Bulkfile and Cash Management Systems. • Developed test cases with test scripts that can be used as a training aide, reference manual or user guide. • Developed on-line help system for a complex archive system. Responsibilities • When planning documentation projects, take into consideration resource limits, target audience and scope. • Prepare task analysis to obtain description of jobs the reader performs and listing of procedures. • Use analytical skills to work under pressure and know how to ask questions and organize information. • Use customer feedback to further define and expand available services. • Deliver presentations about documentation services, service levels, and goals to project teams, functional area staff and management. • Advocate and demonstrate the benefits of early involvement of the documentation team in the project life cycle. • Monitor documentation productivity and quality; identify and resolve obstacles to the same. • Develop expert knowledge in application development using composition and development software tools. • Develop criteria to be used to determine project completion and ensure user agreement and understanding. • Manage all aspects of the business, including doing research, identifying clients for forms development and re-engineering, meeting clients, preparing proposals, taking part in tenders, etc. • Participating in the complete sales cycle from prospecting, self-introduction (cold calls), meeting clients, submitting proposals to closing sales. • Training staff on various business processes, including direct sales, telemarketing, customer service, market research. • Project manage the forms development with specific clients. Projects Providing consultancy services to CSIO in the analysis, design and development of industry wide insurance forms. Design and development of documents using FrameMaker. Ministry of Education and Training document overflow project. Ontario Training and Adjustment Board - Forms conversion project. Manulife Financial forms conversion project. Zurich Life - forms project. General Accident Assurance Company of Canada documents conversion. Aetna Life Insurance Company of Canada – Document Development project Policy Management Systems Canada, Limited 1997 - 1998 Documentation Consultant (Document Automation Platform - DAP) Achievements • Provided guidance to integrators when working on a client’s project. Assisted in solving a major start up problem. • Co-ordinated the forms conversion project with General Accident Assurance Company of Canada. • Provided important leads to the marketing team through research and networking. • Prepared very convincing proposals in response to RFP’s and collaborating with principals in arranging demos. Responsibilities • Provide consultancy support to the Sales & Marketing team to sell Document Automation software. • Make presentations to clients with demos of live software, PowerPoint slides, etc. • Develop documents and provide support to technical team in implementing DAP, data mapping, analysis of error reports and finding solutions to the problems. Wimco Limited 1988 - 1990 Consultant • Participated in tenders and secured orders to provide alternate sources of energy for remote areas. • Conducted global sourcing to locate suppliers of wind generated water pumps. • Negotiated with international suppliers and finalized agency agreement with FIASA of Argentina. • Developed a market for machine tools. • Sourcing of new clients. • Looked after maintenance of contracts. • Supervised the delivery, installation and “after-sales-support”. EDUCATION, PROFESSIONAL DEVELOPMENT and SKILLS TRAINING B.A. (Economics/Statistics) Technical Skills and Software Used: • Windows 98/NT, Client Server Tech., MVS/TSO/JCL, AIX/UNIX • MS Office (Word, Excel, Access, PowerPoint), MS Project, Visio • FrameMaker, Adobe Acrobat, FormFlow/JetForm, DAP, CompuSet • HTML, Illustrator, CorelDraw, PhotoShop, RoboHelp, XML • 2 year Technical Writing certificate program at Humber College including Project Management Certification & Memberships: • Certified Technical Writer (Humber College of Applied Technology, Toronto, Canada) • Member (Society for Technical Communication – Toronto Chapter) • Member (ASQ Six Sigma Forum) Work-related Skills: • Executive Development Institute’s Sales Techniques (S.M.B.O.) • Project Management Practices • ISO 9000 : 2000 Lead Auditor training
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